PEARLANN LLC / CUSTOMER INFORMATION
Returns Policy
Request a return
For a confirmed, delivered order, contact [email protected] within 30 days after receipt to request a return. Quote the order reference, item and size, and explain whether it is a change-of-mind return or a problem with the item. This request window does not restrict any longer mandatory right you may have.
Condition and return instructions
For change-of-mind returns, keep garments unworn, unwashed and with original tags attached. Trying on carefully to check fit is reasonable. Contact us before shipping so we can provide the correct return instructions; the registered contact address is not automatically a return authorization or warehouse address. Do not send items cash on delivery without agreement.
Postage, wrong items and damage
For an ordinary change-of-mind return, you are responsible for return postage. If an item is wrong, damaged or faulty, contact us first so we can arrange a suitable remedy and address reasonable return costs as required. Do not assume every return qualifies for a prepaid label; this site does not generate labels.
Inspection, remedies and refunds
We review the returned item and contact you about acceptance, refund or another agreed remedy. Refund timing and method depend on the payment arrangement for the confirmed order; no instant refund or fixed banking interval is promised. Any nonrefundable delivery amount must be explained consistently with applicable law. Exchanges depend on availability and may require a return followed by a new confirmed order. Contact +13036982323 or [email protected] if you need help.
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